At MangoApps, a Customer Success Manager is responsible for a smooth, seamless, and successful onboarding experience for new MangoApps customers. They continue to support their clients in reaching their goals and full value potential throughout the end-to-end customer journey. With a mix of diverse people skills, strong business knowledge, and proven technical aptitude, the Customer Success Manager sets our customers up for long-term success.

The purpose of this role is to drive customer satisfaction and adoption by providing an effective and efficient onboarding experience through consultation, configuration, and training. Once your client is operational, large Enterprise customers may be transitioned to an Enterprise Account Manager, or you may continue working with them to build value and satisfaction with the product while collaborating with our Marketing, Sales, and Technology teams to ensure an exceptional experience for our customers. You will be a trusted business partner to your clients, seen as the go-to product and customer expert at MangoApps.

A great Software Customer Success Manager is highly customer-focused, flexible, and results-driven. They can manage multiple large-scale implementations and priorities to meet deadlines. They can manage different types of customers, handle escalations, are an inspiration to others, have a keen eye for detail, and can accurately distinguish between major and minor challenges.

Responsibilities:

• Develop a deep understanding of MangoApps product concepts, features & use cases
• Develop a full understanding of each customer’s unique business needs
• Strategize and help guide customers throughout implementation and beyond
• Develop individual implementation plans for each client based on their business needs
• Manage the implementation project team through execution and operational readiness
• Train customers on best practices and MangoApps product functionality
• Conduct quarterly business reviews with customers to identify opportunities for improvement
• Build and maintain strong relationships with key customer contacts
• Write articles and create videos around best practices, learnings, and more
• Identify and lead initiatives that will improve the customer experience, increase retention, increase efficiency, and/or decrease costs
• Become a MangoApps champion and help nurture and grow our customer community

Why Join Us?

• You are ready for your next challenge
• You want to work in an agile environment where your contribution matters
• You are passionate about technology and believe that digital workplace transformation is a massive opportunity

What is working at MangoApps Like?

• Individual initiatives, accountability, and driving outcomes are the keys to success
• Work, performance, and results are real sources of happiness
• Teamwork is celebrated
• Your career at MangoApps is limited by you and nothing else