Technical Account Manager (TAM) - B2B Enterprise SaaS JOB-000BA
About This Role
Technical Account Managers (TAMs) at MangoApps are results-focused and key to our clients’ success. TAMs are technical specialists who work collaboratively with customers and internal teams to strategically plan for successful implementations and help realize optimal performance and growth. An ideal candidate for this role is someone who enjoys creating, developing, and maintaining one-on-one relationships with our enterprise customers.
What you will do:
- Become an expert on the MangoApps products, driving the end-to-end implementation to meet the customer's technical and business requirements
- Serve as a primary technical point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction
- Bring in a customer-centric mindset, with an ability to think strategically about business, product, and technical challenges
- Drive user-level adoption of the platform throughout customer engagements to help maximize usage
- Participate in project-based, architectural, and design discussions to ensure solutions are optimal for customers
- Ensure timely response and resolution to technical and product-related incidents
- Own support escalations, investigate technical issues, and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers
- Conduct regular status calls and business reviews in collaboration with Customer Success Managers
- Assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn
- Proactively update customers about product enhancements, upgrades, and take necessary action to maintain availability and customer satisfaction
- Be responsible for enabling our customers with sound product knowledge
- Conduct live training sessions for customers as needed
What is working at MangoApps Like?
- Individual initiatives, accountability, and driving outcomes are the key to success
- Work, performance, and results are real sources of happiness
- Teamwork is celebrated
- Your career at MangoApps is limited by you and nothing else
Requirements
- 3+ years of experience leading technical implementations and ongoing technical relationships requiring ownership and execution of complex, client-facing enterprise projects with senior internal and external stakeholders
- Effective communication skills include active listening skills, understanding non-verbal signs, storytelling, and rapport building (primarily virtual/online)
- Strong customer orientation with an eagerness and ability to tune, tweak, and improve a rapidly evolving client engagement process
- Ability to navigate, master, and evangelize an evolving software product ecosystem to our customers
- Excellent problem-solving skills with an ability to manage multiple, complex, high-priority tasks and situations across multiple accounts
- Strong conflict resolution and negotiation skills with a sense of urgency in driving to closure, escalations, and open technical issues
- Highly efficient team player, with the ability to work independently to juggle multiple priorities in a fast-paced and fluid environment
- Ability to create training content and presentations for Product training sessions
- Ability to understand Cloud-hosted SaaS-based enterprise products
- Ability to commute to Seattle for a hybrid schedule (3+ days per week in office)
Must-have Cultural Attributes:
- Entrepreneurial: You thrive in a creative and agile environment, and you’re excited by the chance to play a significant role
- All-In: Fully committed to excellence and team success
- Passionate: You must be excited about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition
- Go-getter: Thrive in a startup environment and have a “whatever it takes” approach to accomplishing goals
What We Offer
About MangoApps
MangoApps is the leading unified platform for modern workplaces, enabling seamless communication, collaboration, and AI-driven productivity. Our mission is to empower organizations by delivering innovative solutions that connect employees, tools, and knowledge—all in one place.
Why Join MangoApps?
- Your work will directly impact thousands of users
- You’ll be part of a collaborative, mission-driven team
- You’ll have real ownership and opportunities for growth
- You believe in the future of digital workplace transformation
Benefits
- Comprehensive insurance benefits - 100% paid for employees by MangoApps
- 401(k) contributions every pay period by MangoApps
- And more
