DevOps Engineer

About This Role

MangoApps runs an enterprise SaaS platform that thousands of customers depend on every day. We're looking for an early-career DevOps Engineer to join the team responsible for keeping that platform reliable, secure, and performing well in production.

This is a hands-on engineering role where you'll work directly with AWS infrastructure, Linux systems, containers, monitoring, deployment pipelines, and automation. You'll be responsible for real operational work from the start, including troubleshooting issues, improving monitoring, supporting deployments, maintaining infrastructure, and automating repetitive tasks.

The scope of your responsibilities will grow as your experience does. We're looking for someone who wants to contribute, solve problems, and take ownership of increasingly complex infrastructure and operational work.

We're looking for someone early in their career who already has real-world AWS experience through an internship or professional role and wants to build a career in DevOps, cloud infrastructure, and reliability engineering.

If you like understanding how systems work, digging into technical problems, and finding ways to make systems more reliable and easier to operate, this role is a strong fit.

Who You Are

1. You have 6 months to 2 years of professional experience in DevOps, Cloud Operations, Site Reliability Engineering, systems engineering, or a related technical role. Relevant internships count.
2. You've worked hands-on with AWS and understand the fundamentals of cloud infrastructure.
3. You're comfortable working in Linux and using the command line.
4. You have basic scripting experience with Python, Bash, or a similar language.
5. You enjoy troubleshooting and want to understand why something happened, not just how to make the error go away.
6. You're comfortable taking ownership of assigned work, asking questions when needed, and following problems through to resolution.

What You'll Work On

1. AWS infrastructure & operations — Help operate and maintain AWS infrastructure across compute, storage, networking, DNS, load balancing, and security services.
2. Monitoring & troubleshooting — Monitor platform health, investigate alerts and system issues, analyze logs and metrics, and help identify and resolve root causes.
3. Linux systems — Administer and troubleshoot Linux-based systems, including processes, services, permissions, logs, system resources, and networking.
4. Containers — Work with Docker-based services and containerized workloads across development and production environments.
5. Automation — Build and maintain scripts and tooling that reduce manual work and make operational processes more consistent and repeatable.
6. CI/CD & deployments — Support and improve deployment pipelines and release automation to help engineering teams ship software reliably.
7. Observability — Build and improve dashboards, monitoring, logging, and alerts so issues can be identified and diagnosed quickly.
8. Security & reliability — Apply cloud security and reliability practices across infrastructure, access controls, networking, secrets, and system configuration.
9. Operational improvements — Identify areas where processes, systems, or tooling can be improved and help implement those changes.

As you gain experience, you'll take ownership of larger systems, projects, and operational responsibilities.

Requirements

Must Have

1. Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related technical field.
2. 6 months to 2 years of relevant professional or internship experience.
3. Hands-on AWS experience through an internship, job, coursework, or substantial personal/academic projects.
4. Working knowledge of Linux and comfort using the command line.
5. Good understanding of cloud infrastructure concepts such as compute, storage, networking, permissions, and security.
6. Basic scripting experience with Python, Bash, or a similar language.
7. Familiarity with Git and version-control workflows.
8. Understanding of basic networking concepts such as TCP/IP, DNS, HTTP/HTTPS, ports, and routing.
9. Strong problem-solving skills and a willingness to investigate problems rather than simply work around them.

Nice to Have

1. Experience with Docker or other container technologies.
2. Exposure to CI/CD pipelines such as GitHub Actions, Jenkins, GitLab CI, or similar tools.
3. Familiarity with monitoring and observability tools such as Grafana, Prometheus, Datadog, ELK/OpenSearch, or similar.
4. Exposure to Infrastructure as Code or configuration-management tools such as Terraform, CloudFormation, Ansible, or Puppet.
5. AWS certification or relevant cloud training.
6. Experience supporting a SaaS or other production software environment.

What Success Looks Like

During your first year, you'll:

1. Develop a strong working understanding of the MangoApps production environment and how our services run in AWS.
2. Independently handle increasingly complex infrastructure and operational tasks.
3. Troubleshoot Linux, infrastructure, deployment, and application issues and follow them through to resolution.
4. Contribute automation that reduces repetitive operational work.
5. Improve monitoring, dashboards, alerts, and operational documentation.
6. Build a track record of reliable execution and ownership.
7. Become someone the team can count on to investigate problems carefully, communicate clearly, and get work across the finish line.

What We're Looking For in You

1. Ownership: You take responsibility for your work and follow through on problems until they're resolved.
2. Curious: You want to understand why something works, not just memorize how to do it.
3. Problem solver: When something doesn't work, your instinct is to investigate and figure out what is happening.
4. Continuous learner: You're motivated to deepen your skills in AWS, Linux, networking, automation, containers, and reliability engineering.
5. Detail-oriented: You understand that small configuration changes can have a significant impact in a production environment.
6. Collaborative: You communicate clearly, ask good questions, and work effectively with people across engineering.
7. Customer-focused: You understand that infrastructure reliability directly affects the experience of every customer using our platform.

Why Join MangoApps?

1. You'll work on real production systems. You'll contribute directly to the infrastructure behind an established enterprise SaaS platform.
2. You'll have meaningful ownership. You'll be given real responsibilities and the opportunity to take on increasingly complex work as you grow.
3. You'll have real impact. We have strong product-market fit, solving communication and collaboration challenges for organizations of every size around the world.
4. Our work is recognized. Leading analysts like IDC, Forrester, and Gartner, and independent review sites like Capterra, consistently rate our products highly.
5. You'll keep growing. The role offers plenty of room to deepen your technical skills and expand your responsibilities.
6. We're flat. We keep the structure lean, collaborate directly, and treat everyone as an equal.

Work Location

This is a hybrid position based in our Seattle office.

What We Offer

1. Comprehensive health coverage for employees
2. 401(k) plan
3. Paid time off
4. Collaborative, hands-on work environment
5. Opportunities for ongoing learning and professional growth